Concierge Guest Experience (onshore)

Accor Global Reservation Centre Moncton

Moncton, New Brunswick, Canada
Not specified; benefits: medical/dental, pension m...
Hybrid/fully remote
Minimum 1 year luxury sales experience
Proficiency with crm software like salesforce
Ability to work weekends and holidays
Accor Global Reservation Centre in Moncton is seeking a Concierge Guest Experience professional to join their elite team dedicated to providing exceptional, bespoke journeys for guests of the Orient Express Sailing Yachts. The ideal candidate will possess a strong background in luxury service and sales, exceptional communication skills, and an understanding of ultra-luxury travel

Job Summary

  • This role involves curating seamless, bespoke journeys for discerning guests before and after their voyage on Orient Express Sailing Yachts.
  • The position offers comprehensive benefits including medical/dental coverage, a company-matching pension plan of up to 5%, and 4 weeks' paid vacation.
  • Candidates must be able to work a hybrid schedule that includes weekends, evenings, and holidays while maintaining extreme attention to detail.

Matching Summary

Match Score: 85

Accor Global Reservation Centre in Moncton is seeking a Concierge Guest Experience professional to join their elite team dedicated to providing exceptional, bespoke journeys for guests of the Orient Express Sailing Yachts. The ideal candidate will possess a strong background in luxury service and sales, exceptional communication skills, and an understanding of ultra-luxury travel.

Salary

Not specified; Benefits: Medical/Dental, Pension match up to 5%, $300 Annual Wellness Subsidy

Skills & Requirements

Must-have

  • Minimum 1 year luxury sales experience
  • Proficiency with CRM software like Salesforce
  • Ability to work weekends and holidays
  • High-speed direct internet connection required
  • Reside in NB, NS, PEI or QC

Nice-to-have

  • Ultra-luxury travel background
  • Additional language skills
  • Sailing or hotel industry education
  • Proven ability to build rapport effortlessly
  • Experience with digital guest platforms

Key Requirements

  • Must reside in NB, NS, PEI or QC
  • Currently legally able to work full time in Canada
  • Minimum 1 year experience in luxury sales and/or service
  • High-speed direct internet connection (no wireless or satellite)
  • Exceptional verbal and written English proficiency

Work Rights

Must be currently legally able to work full time in Canada

Tailored Resume

Cover Letter