Korean & English - Sr. Advisor I, Blended Support

Concentrix

Kuala Lumpur, Malaysia
Fluent korean and english (b2+)
Content production and editing
Customer support knowledge base
Produce high-quality KB content, meeting deadlines and following content requirements in terms of style and project specifications

Job Summary

  • Produce high-quality KB content, meeting deadlines and following content requirements in terms of style and project specifications.
  • Regularly communicate with stakeholders to confirm request details, report progress updates, and address any concerns.
  • Works autonomously within established procedures and practices; seeks guidance in the more complex aspects of the process.

Matching Summary

Produce high-quality KB content, meeting deadlines and following content requirements in terms of style and project specifications.

Skills & Requirements

Must-have

  • Fluent Korean and English (B2+)
  • Content production and editing
  • Customer support knowledge base
  • Stakeholder communication
  • Fast-paced environment

Nice-to-have

  • Deep understanding of Korean tone
  • Problem-solving skills
  • Mentoring junior agents
  • Adaptable to shift rotation

Key Requirements

  • Fluent in Korean and English (B2+)
  • Experience as content creator or customer service specialist preferred
  • Strong attention to detail and multi-tasking ability
  • Ability to handle requests independently
  • Strong computer navigation skills

Work Rights

Not specified

Tailored Resume

Cover Letter