Team Leader, Contact Centre. Preston. Hybrid Working.

Ingenico

Preston, United Kingdom
Hybrid
Contact centre team leadership experience
Hybrid working environment adaptability
Customer service operations management
Ingenico is seeking a Team Leader for their Contact Centre in Preston, offering a hybrid working model. The ideal candidate will lead a team, ensuring excellent customer service while meeting performance targets

Job Summary

  • This role involves leading a team within the contact centre at Ingenico, focusing on operational excellence.
  • The position offers a hybrid working model combining office and remote work flexibility.
  • Candidates will be responsible for managing customer service interactions and ensuring high-quality support delivery.

Matching Summary

Match Score: 85

Ingenico is seeking a Team Leader for their Contact Centre in Preston, offering a hybrid working model. The ideal candidate will lead a team, ensuring excellent customer service while meeting performance targets.

Skills & Requirements

Must-have

  • Contact Centre team leadership experience
  • Hybrid working environment adaptability
  • Customer service operations management

Nice-to-have

  • Experience in payment processing industry
  • Strong communication and interpersonal skills
  • Ability to drive team performance metrics

Key Requirements

  • Prior team leader experience required
  • Location: Preston, UK
  • Valid work authorization for the UK

Work Rights

Not specified

Tailored Resume

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