Airline Premium Support Associate (departure Control Systems)

Amadeus

Taguig, Philippines
Hybrid
Airline industry experience
Departure control systems (dcs) support
Troubleshooting and problem-solving
Act as the initial point of contact for Amadeus customers across all products and solutions via phone, the Amadeus Service Hub, and other communication channels

Job Summary

  • Act as the initial point of contact for Amadeus customers across all products and solutions via phone, the Amadeus Service Hub, and other communication channels.
  • Resolve assigned cases in alignment with service level expectations using a structured troubleshooting approach, including root cause analysis and clear diagnostic questioning.
  • This role follows a hybrid work model based in Bonifacio Global City (BGC) Taguig.

Matching Summary

Act as the initial point of contact for Amadeus customers across all products and solutions via phone, the Amadeus Service Hub, and other communication channels.

Skills & Requirements

Must-have

  • Airline industry experience
  • Departure Control Systems (DCS) support
  • Troubleshooting and problem-solving
  • Customer issue resolution
  • Log case information accurately

Nice-to-have

  • Global culture and collaboration
  • Continuous learning opportunities
  • Professional development support
  • Diverse and inclusive community

Key Requirements

  • Application support experience
  • Airline systems experience
  • Clear verbal and written communication
  • Ability to learn Amadeus products

Work Rights

Not specified

Tailored Resume

Cover Letter