Digital Journey Optimisation Manager, Integrated Channels
CBA New Digital Businesses Pty Ltd
Multiple Locations
Customer focus
Digital know-how
Analytics expertise
You’ll use your customer focus, analytics expertise and digital know‑how to identify breakpoints in our digital experiences and deliver solutions that improve conversions and create better outcomes for our customers
Job Summary
You’ll use your customer focus, analytics expertise and digital know‑how to identify breakpoints in our digital experiences and deliver solutions that improve conversions and create better outcomes for our customers.
You’ll join the Know Your Customer (KYC) Squad, delivering targeted communications to drive refresh outcomes and address customer complaints related to KYC refresh.
You’ll own the optimisation roadmap and manage the day‑to‑day build, delivery and conversion of personalised initiatives across commbank.com.au, CommBank app and NetBank.
Matching Summary
You’ll use your customer focus, analytics expertise and digital know‑how to identify breakpoints in our digital experiences and deliver solutions that improve conversions and create better outcomes for our customers.
Skills & Requirements
Must-have
customer focus
digital know-how
analytics expertise
stakeholder management
conversion optimisation platforms
Adobe Target
Adobe Analytics
Nice-to-have
passion for delivering exceptional digital customer experiences
curiosity for digital capabilities
SEO and website optimisation
Key Requirements
Proven digital and stakeholder management experience
Strong analytical skills
Hands-on experience with conversion optimisation platforms
Exceptional communication, influencing and negotiation skills
Proven ability to identify new business opportunities and deliver strategies end-to-end