The Centralized Service Representative provides telephone and digital support for patients, their representatives, and provider offices, requiring broad knowledge of scheduling protocols
Job Summary
The Centralized Service Representative provides telephone and digital support for patients, their representatives, and provider offices, requiring broad knowledge of scheduling protocols.
Essential functions include accurately creating patient accounts, collecting demographics and insurance information, performing real-time eligibility checks, and processing high volumes of diversified patient calls.
This role requires excellent communication, organizational, critical thinking, and analytical skills, with the ability to adapt quickly to process changes and work under minimal supervision.
Matching Summary
The Centralized Service Representative provides telephone and digital support for patients, their representatives, and provider offices, requiring broad knowledge of scheduling protocols.
Salary
$21.86 - $29.52
Skills & Requirements
Must-have
Electronic health record system
Patient demographics and insurance collection
Insurance benefit eligibility checks
High volume call processing
Patient appointment scheduling
Active listening skills
Deescalate patient complaints
Nice-to-have
Champion of change
Lean principles of continuous improvement
Collaborative care team member
Key Requirements
Minimum one (1) year of paid customer service work experience