Customer Service Representative

Arrow Electronics

Penang, Malaysia
Manage customer service for defined customers
Manage edi and manual customer order entry
Manage customer backlog and resolve discrepancies
Manage the customer service for defined customers within the region, according to agreed service levels and defined business processes

Job Summary

  • Manage the customer service for defined customers within the region, according to agreed service levels and defined business processes.
  • Focus Areas include Quality of customer order, Customer on-time delivery, Quality of customer returns, Process time for customer order, and Process time for order and shipping discrepancies.
  • Arrow offers competitive financial compensation, including various compensation plans, and a solid benefits package, including Medical Insurance, Life Insurance, Year-end bonus, Performance Bonus, and a 5-Day Work Week.

Matching Summary

Manage the customer service for defined customers within the region, according to agreed service levels and defined business processes.

Skills & Requirements

Must-have

  • Manage customer service for defined customers
  • Manage EDI and manual customer order entry
  • Manage customer backlog and resolve discrepancies
  • Communicate with customers on supply situation
  • Manage compliance with export rules
  • Accountable for delivery and discrepancy resolution

Nice-to-have

  • Customer oriented with background
  • Process driven and strong problem solving
  • High level of ownership and accountability
  • Great team player
  • Effectively cope with change and ambiguity
  • Respond rapidly and professionally
  • Willing to work in challenging environment

Key Requirements

  • English mandatory both verbal and written

Work Rights

Not specified

Tailored Resume

Cover Letter