Program Manager

swisssalesjobs.ch

Competency-based hiring frameworks
Structured onboarding programs
Stakeholder management skills
The Onboarding & Capability Manager is responsible for building and scaling a high-performing Customer Success workforce by strengthening hiring readiness, structured onboarding, and continuous capability development

Job Summary

  • The Onboarding & Capability Manager is responsible for building and scaling a high-performing Customer Success workforce by strengthening hiring readiness, structured onboarding, and continuous capability development.
  • This role serves as a strategic bridge between Recruiting, ES Business Partners, and CSM Leadership to ensure the right talent is hired, onboarded effectively, and enabled to succeed quickly in their roles.
  • Salesforce offers benefits and resources to support work-life balance and uses AI agents to accelerate employee impact while fostering an inclusive and non-discriminatory workplace.

Matching Summary

The Onboarding & Capability Manager is responsible for building and scaling a high-performing Customer Success workforce by strengthening hiring readiness, structured onboarding, and continuous capability development.

Skills & Requirements

Must-have

  • Competency-based hiring frameworks
  • Structured onboarding programs
  • Stakeholder management skills
  • Program management skills
  • Customer Success operations experience

Nice-to-have

  • Experience with SaaS organizations
  • Familiarity with Salesforce products
  • Designing bootcamps for customer-facing teams
  • Continuous learning culture
  • Collaboration across Recruiting and HR

Key Requirements

  • 8+ years experience in talent development or program management
  • Proven experience designing onboarding or capability programs
  • Strong communication and facilitation skills
  • Experience in SaaS, consulting, or technology environments
  • Familiarity with structured interviewing methodologies

Work Rights

Not specified

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