The Technical Customer Service Representative is accountable for excellent customer service experience in the ANZ region and interacts frequently with internal stakeholders and clients
Job Summary
The Technical Customer Service Representative is accountable for excellent customer service experience in the ANZ region and interacts frequently with internal stakeholders and clients.
Key responsibilities include processing orders, issuing quotes, coordinating with multiple departments, managing backorders, and using Salesforce for communications and complaint resolution.
JCI emphasizes diversity and inclusion, integrity, and a high-performance culture focused on innovation and customer success.
Matching Summary
The Technical Customer Service Representative is accountable for excellent customer service experience in the ANZ region and interacts frequently with internal stakeholders and clients.
Skills & Requirements
Must-have
Customer service experience
Order processing and management
Salesforce usage
ERP system knowledge
Effective communication skills
Backorder management
Nice-to-have
Passionate about customer service
Good planning and prioritization
Self-starter and independent
Attention to detail
Team player
Cross training capabilities
Key Requirements
Relevant customer service experience
Good communication and interpersonal skills
Ability to work under stress with on-time deliverables