Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us
Job Summary
Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
As part of the Global Platform Support team, our goal is to ensure Workday delivers an excellent user experience.
You will become a key support figure for some of our largest and most critical Japanese customers, acting as a regional point of contact for highly escalated customers and widespread platform related incidents.
Matching Summary
Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
Skills & Requirements
Must-have
Diagnose and troubleshoot software issues
Collaborate with Engineering teams
Manage incoming case queue
Use Splunk, Kibana, Grafana
Bilingual Japanese and English fluency
Nice-to-have
Customer-facing role
Fast-paced environment
Sun-drenched optimism and drive
Courageous collaborators
Integrity, empathy, and shared enthusiasm
Key Requirements
3+ years of proven ability in technical support for SaaS
Experience with Workday, Salesforce, JIRA
Experience with Microsoft Office and Google Workspace