Customer Service Representative/bdc Administrator

Southwestinfiniti

Thousand Oaks, CA, USA
Base: $20.00 hourly; bonus/equity: bonus opportuni...
Respond to inbound sales inquiries
Schedule and confirm appointments
Maintain crm customer records
Ford of Thousand Oaks is looking for a motivated, customer-focused BDC Administrator/Customer Service Representative to join our growing team

Job Summary

  • Ford of Thousand Oaks is looking for a motivated, customer-focused BDC Administrator/Customer Service Representative to join our growing team.
  • This role is critical to our dealership’s success as the first point of contact for many customers, creating a positive experience while generating and managing sales and service appointments.
  • We offer best-in-class industry benefits including competitive pay, medical, dental and vision plans, paid holidays and PTO, 401(k) retirement plan, employee stock purchase plan, and vehicle purchase discounts.

Matching Summary

Ford of Thousand Oaks is looking for a motivated, customer-focused BDC Administrator/Customer Service Representative to join our growing team.

Salary

Base: $20.00 hourly; Bonus/Equity: Bonus opportunities based on appointments shown/sold and manufacturer approvability; Benefits: Medical, Dental, Vision, Paid Holidays & PTO, Disability, Life Insurance, 401(k), Employee Stock Purchase Plan, Wellness Programs

Skills & Requirements

Must-have

  • Respond to inbound sales inquiries
  • Schedule and confirm appointments
  • Maintain CRM customer records
  • Strong phone and communication skills
  • Multitask in fast-paced environment

Nice-to-have

  • Bilingual Spanish
  • Professional and positive attitude
  • Experience in call center or dealership
  • Strong organizational skills
  • Comfortable with basic computer applications

Key Requirements

  • Previous BDC, call center, dealership or customer service experience preferred
  • High School graduate or equivalent
  • 18 years or older required
  • Ability to work in a drug-free workplace

Work Rights

Not specified

Tailored Resume

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