Customer Service Specialist - Hungary

DSI Underground

Hungary
**
Global order escalations
Claim and sales returns processing
Erp m3 system proficiency
** Sandvik is seeking a Customer Support Specialist for the Hungary/Romania markets. The role involves handling customer inquiries, processing orders, and ensuring high customer satisfaction through effective communication and problem-solving. **

Job Summary

  • Handle global order escalations, claim returns, and sales returns, working with the ERP M3 system.
  • Provide 2nd line customer support via case management solutions and troubleshoot customer complaints.
  • Secure delivery and related administration, managing expedites and handling export documentation.

Matching Summary

Match Score: 75

** Sandvik is seeking a Customer Support Specialist for the Hungary/Romania markets. The role involves handling customer inquiries, processing orders, and ensuring high customer satisfaction through effective communication and problem-solving. **

Skills & Requirements

Must-have

  • Global order escalations
  • Claim and sales returns processing
  • ERP M3 system proficiency
  • Export documentation handling
  • 2nd line customer support

Nice-to-have

  • High customer focus
  • Passion for customer service
  • Flexibility and resilience
  • Persuasive and good interpersonal skills

Key Requirements

  • Proficient in written/verbal English
  • Additional proficiency in other languages valued

Work Rights

Not specified

Tailored Resume

Cover Letter