Senior, Airfreight Customer Service (Import/Export) [SL]
WECRUIT PTE. LTD.
Singapore, Singapore
End-to-end airfreight forwarding operations
Import and export shipment documentation
Customs clearance coordination
The role involves managing the complete lifecycle of airfreight shipments from booking to job closure while ensuring regulatory compliance
Job Summary
The role involves managing the complete lifecycle of airfreight shipments from booking to job closure while ensuring regulatory compliance.
Candidates will serve as the primary point of contact for customers, resolving inquiries and operational delays proactively.
The position requires coordinating closely with multiple stakeholders including airlines, trucking partners, and customs authorities to maintain service quality.
Matching Summary
Match Score: 85
The role involves managing the complete lifecycle of airfreight shipments from booking to job closure while ensuring regulatory compliance.
Skills & Requirements
Must-have
End-to-end airfreight forwarding operations
Import and export shipment documentation
Customs clearance coordination
Airline and ground handler liaison
SLA and KPI performance monitoring
Nice-to-have
Process improvement initiative experience
Mentoring junior customer service staff
Handling complex high-value shipments
Proactive issue resolution skills
Key Requirements
Experience in airfreight import/export operations
Knowledge of customs clearance procedures
Strong communication and problem-solving abilities