Customer Success Associate Ii

Meazure Learning

In, IN, United States
Competitive pyy; benefits: compyny-sponsored healt...
On-site
Minimum two years customer success experience
Manage portfolio of 10-50 small-market accounts
Work availability 5:30 pm to 2:30 am ist
The role involves taking ownership of a portfolio of key US client accounts to provide high-touch, white-glove service

Job Summary

  • The role involves taking ownership of a portfolio of key US client accounts to provide high-touch, white-glove service.
  • Employees will partner with the Product team for feature rollouts and assist with client adoption strategies.
  • The company offers competitive pay, remote work opportunities, and comprehensive benefits including health insurance and IT equipment.

Matching Summary

The role involves taking ownership of a portfolio of key US client accounts to provide high-touch, white-glove service.

Salary

Competitive Pay; Benefits: Company-Sponsored Health Insurance, Generous Leave Program, 14 Holidays; Not specified

Skills & Requirements

Must-have

  • Minimum two years customer success experience
  • Manage portfolio of 10-50 small-market accounts
  • Work availability 5:30 PM to 2:30 AM IST

Nice-to-have

  • Experience with Zendesk case management system
  • Proficiency in Tableau for usage insights
  • Empathetic client-first mindset
  • Interest in strategic leadership growth

Key Requirements

  • Two years minimum in customer success or account management
  • Availability for night shift hours (IST)
  • Proficiency in Google Workspace and CRM tools

Work Rights

Not specified

Tailored Resume

Cover Letter