Customer Service Representative

ABB UK

Cleveland, OH, United States
Base: $58,500 - $93,600 annually; bonus/equity: no...
Hybrid
First point of contact for customers
Technical support and order assistance
Customer feedback loops
You will have the opportunity to act as the first point of contact for ABB customers, with the intention to make ABB an easy and trusted choice to do business with

Job Summary

  • You will have the opportunity to act as the first point of contact for ABB customers, with the intention to make ABB an easy and trusted choice to do business with.
  • You will be mainly accountable for recommending appropriate solutions for customer requests and coordinating with related teams to ensure end-to-end handling of the request.
  • We want you to bring your full self to work—your ideas, your energy, your ambition.

Matching Summary

You will have the opportunity to act as the first point of contact for ABB customers, with the intention to make ABB an easy and trusted choice to do business with.

Salary

Base: $58,500 - $93,600 annually; Bonus/Equity: Not specified; Benefits: Health, Life & Disability, Parental Leave, Retirement plans

Skills & Requirements

Must-have

  • first point of contact for customers
  • technical support and order assistance
  • customer feedback loops
  • outbound marketing campaigns

Nice-to-have

  • dynamic and high performing team
  • empowered to lead and grow
  • impactful work

Key Requirements

  • 5+ years of experience in customer service
  • Experience with SAP preferred
  • Experience with Salesforce preferred
  • Proficient with MS Suite
  • Associates Degree in Business
  • Valid USA work authorization

Work Rights

Valid USA work authorization

Tailored Resume

Cover Letter