Desktop Support Technician

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
$43,923; not specified; yes py
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Support technology equipment and software
Respond to and complete it service tickets
Perform installs configurations and updates
** The University of Arkansas is seeking a Desktop Support Technician to assist with technology equipment and software maintenance, responding to user support requests. The role involves providing tier-2 support, managing IT inventory, and ensuring effective communication with users. **

Job Summary

  • The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.
  • The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Matching Summary

Match Score: 75

** The University of Arkansas is seeking a Desktop Support Technician to assist with technology equipment and software maintenance, responding to user support requests. The role involves providing tier-2 support, managing IT inventory, and ensuring effective communication with users. **

Salary

$43,923; Not specified; Yes

Skills & Requirements

Must-have

  • support technology equipment and software
  • respond to and complete IT service tickets
  • perform installs configurations and updates
  • function as tier-2 support resource

Nice-to-have

  • strong customer service skills
  • strong communication skills
  • ability to analyze computer system problems

Key Requirements

  • Bachelor's degree in computer science or related field plus 2 years experience
  • Technical training in computer science plus 5 years experience
  • 2 years supporting Windows and Mac computers
  • Experience with Endpoint management software

Work Rights

Proof of legal authority to work

Tailored Resume

Cover Letter