Engagement Manager - Pmo (ccaas / Enterprise Transformation Programs)

Capgemini

Atlanta, GA, US
Base: $125,000 - $140,000/ yearly; bonus/equity: 2...
On-site
Enterprise program management
Pmo leadership focus
Large-scale transformation programs
Lead program management execution for large-scale enterprise transformation initiatives, with a strong focus on CCaaS, CRM, and contact center modernization programs

Job Summary

  • Lead program management execution for large-scale enterprise transformation initiatives, with a strong focus on CCaaS, CRM, and contact center modernization programs.
  • Serve as the single point of accountability for program execution health, PMO governance, delivery transparency, and stakeholder alignment across multi-workstream, multi-vendor environments within a regulated financial services context.
  • This is a hands-on engagement and PMO leadership role, not a practice leadership or P&L ownership position.

Matching Summary

Lead program management execution for large-scale enterprise transformation initiatives, with a strong focus on CCaaS, CRM, and contact center modernization programs.

Salary

Base: $125,000 - $140,000/ yearly; Bonus/Equity: 20% bonus; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Enterprise program management
  • PMO leadership focus
  • Large-scale transformation programs
  • CCaaS/CRM modernization
  • Multi-vendor environments
  • Regulated financial services context
  • Agile, Hybrid, Waterfall models

Nice-to-have

  • Contact center modernization
  • Executive communication skills
  • Delivery transparency
  • Stakeholder alignment

Key Requirements

  • 12+ years of experience
  • Proven experience leading large-scale transformation programs
  • Deep hands-on expertise in PMO governance, financial management, RAID management, change control, and executive reporting
  • Experience operating in multi-vendor, system-integrator-led delivery environments
  • Experience in regulated industries (Financial Services, Insurance, or Healthcare)
  • PMP, PgMP, SAFe, ITIL, or equivalent certification

Work Rights

Not specified

Tailored Resume

Cover Letter