Services Delivery Specialist

Toll Group

Not specified; not specified; not specified
Not specified (assumed to be on-site or hybrid based on typical logistics roles).
Service delivery execution oversight
Contract compliance and sla management
Customer relationship management
Toll Group is seeking a Services Delivery Specialist to oversee the delivery of operational services to external customers, ensuring compliance with contractual obligations and enhancing customer satisfaction. The role emphasizes customer relationship management, process improvement, and resource management within a collaborative team environment

Job Summary

  • The role involves overseeing the delivery of operational services to external customers while ensuring timely and efficient service in line with contractual agreements.
  • Toll Group is part of Japan Post and supports over 20,000 customers worldwide with a forwarding network spanning 150 countries.
  • Candidates are encouraged to apply even if they do not meet every single requirement, as the company values diverse backgrounds and a willingness to learn.

Matching Summary

Match Score: 85

Toll Group is seeking a Services Delivery Specialist to oversee the delivery of operational services to external customers, ensuring compliance with contractual obligations and enhancing customer satisfaction. The role emphasizes customer relationship management, process improvement, and resource management within a collaborative team environment.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Service delivery execution oversight
  • Contract compliance and SLA management
  • Customer relationship management
  • Process improvement implementation
  • Resource allocation and management

Nice-to-have

  • Curiosity and problem-solving mindset
  • Collaborative team player
  • Autonomy in decision making
  • Passion for industry progress

Key Requirements

  • Must be entitled to work in Philippines
  • Pre-employment criminal history check required
  • Medical examination required prior to employment

Work Rights

Must be entitled to work in Philippines

Tailored Resume

Cover Letter