Collections Senior Supervisor

Work From Home With CiCi

Fully remote
Lead a team of 20-25 associates
Analyze daily performance indicators
Manage performance and productivity objectives
The Collections Senior Supervisor role at "Work From Home With CiCi" involves leading a medium-sized operational team in a call center environment, focusing on performance management and process efficiency. The position requires strong leadership and communication skills, with an emphasis on employee engagement and adherence to compliance standards

Job Summary

  • The Collections Sr Supervisor provides leadership and supervisory responsibility for medium-sized operational/administrative team(s) of clerical/support employees.
  • Directly lead a team of 20-25 associates to achieve individual and team performance goals and manage various performance and productivity objectives.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.

Matching Summary

Match Score: 85

The Collections Senior Supervisor role at "Work From Home With CiCi" involves leading a medium-sized operational team in a call center environment, focusing on performance management and process efficiency. The position requires strong leadership and communication skills, with an emphasis on employee engagement and adherence to compliance standards.

Skills & Requirements

Must-have

  • Lead a team of 20-25 associates
  • Analyze daily performance indicators
  • Manage performance and productivity objectives
  • Provide leadership and guidance
  • Foster a trusting and engaging work environment
  • Ensure a culture of accountability

Nice-to-have

  • Exceptional client experience
  • Continuous quality improvement activities
  • Risk assessment and ethical judgment

Key Requirements

  • 5+ years relevant experience
  • Direct line management experience
  • Bachelor’s Degree or equivalent experience
  • Familiarity with financial industry preferred

Work Rights

Not specified

Tailored Resume

Cover Letter