Assistant Manager, Contact Center

AIG Australia

Hong Kong, HK
Day-to-day supervision of customer service team
Adherence to organizational policies and procedures
Meeting operational slas and metrics requirements
The role involves responsible for the day-to-day supervision of a team of customer service representatives handling inquiries via various channels

Job Summary

  • The role involves responsible for the day-to-day supervision of a team of customer service representatives handling inquiries via various channels.
  • Candidates must possess proven leadership skills in managing teams and driving high-quality customer service delivery against agreed SLAs.
  • AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development.

Matching Summary

The role involves responsible for the day-to-day supervision of a team of customer service representatives handling inquiries via various channels.

Skills & Requirements

Must-have

  • Day-to-day supervision of customer service team
  • Adherence to organizational policies and procedures
  • Meeting operational SLAs and metrics requirements

Nice-to-have

  • Growth and transformation mindset
  • Strong stakeholder management skills
  • In-person collaboration culture

Key Requirements

  • Bachelor degree required
  • Over 3 years experience in insurance or call center
  • IIQE 1 and 2 license is a plus
  • Proficiency in English and Chinese including Putonghua

Work Rights

Not specified

Tailored Resume

Cover Letter