Coordinador De Billing Experience

Tigo Media

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Omnichannel billing experience strategy design
Cross-functional coordination with marketing and finance
Sql database knowledge
** Tigo Media is seeking a Billing Experience Coordinator to design and implement an omnichannel strategy for customer billing in both B2B and B2C segments. The ideal candidate should have a background in business administration, experience in customer experience management, and familiarity with data analytics tools. **

Job Summary

  • The role focuses on designing and implementing an omnichannel strategy to improve the customer experience during the billing and payment process for B2B and B2C clients.
  • You will coordinate with various company directions to identify impacts of new products and services, ensuring proactive communication and mitigation measures are in place.
  • Tigo Honduras employs over 2,000 people nationwide and promotes a culture of innovation, integrity, and placing clients at the center of everything they do.

Matching Summary

Match Score: 75

** Tigo Media is seeking a Billing Experience Coordinator to design and implement an omnichannel strategy for customer billing in both B2B and B2C segments. The ideal candidate should have a background in business administration, experience in customer experience management, and familiarity with data analytics tools. **

Skills & Requirements

Must-have

  • Omnichannel billing experience strategy design
  • Cross-functional coordination with marketing and finance
  • SQL database knowledge
  • Power BI dashboard creation
  • Braze campaign manager management
  • Customer journey mapping for billing
  • Intermediate English proficiency

Nice-to-have

  • Master's degree in Projects or Systems
  • ISO 9001 and COPC quality standards knowledge
  • Knowledge of tax and fiscal laws
  • Innovation and agile mindset
  • Experience with digital self-service improvements

Key Requirements

  • 3 to 5 years of relevant experience
  • Degree in Administrative Informatics, Business Administration, Marketing, or Industrial Engineering
  • Intermediate knowledge of billing systems and tax laws

Work Rights

Not specified

Tailored Resume

Cover Letter