Sr. Business Consultant, Collections

CIBC

Toronto, ON, CA
Competitive salary; incentive pyy included; define...
Hybrid
Strategic leadership in collections lifecycle
Development of business cases and roi analysis
Cross-functional stakeholder engagement
The role involves shaping the strategic direction of Client Account Management across the entire collection lifecycle including pre-charge off and recovery

Job Summary

  • The role involves shaping the strategic direction of Client Account Management across the entire collection lifecycle including pre-charge off and recovery.
  • Candidates will lead transformational initiatives that integrate AI, machine learning, and process engineering to drive operational efficiency.
  • CIBC offers a competitive salary, incentive pay, banking benefits, a defined benefit pension plan, and a dedicated Purpose Day for growth.

Matching Summary

The role involves shaping the strategic direction of Client Account Management across the entire collection lifecycle including pre-charge off and recovery.

Salary

Competitive salary; Incentive pay included; Defined benefit pension plan and employee share purchase plan

Skills & Requirements

Must-have

  • Strategic leadership in collections lifecycle
  • Development of business cases and ROI analysis
  • Cross-functional stakeholder engagement
  • Process engineering and operational improvements

Nice-to-have

  • Experience with AI and machine learning integration
  • Knowledge of digital engagement trends
  • Strong influence on senior leadership teams
  • Background in change management methodologies

Key Requirements

  • Minimum 1-2 years experience in collections (asset)
  • Track record of developing and executing strategy
  • Legal eligibility to work in Canada

Work Rights

Must be legally eligible to work at the location(s) specified

Tailored Resume

Cover Letter