Principal, Customer Success Manager

Workday

India
**
Customer relationship coordination
Liaison between product management and customer
Develop customer success plans
** Workday is seeking a Principal, Customer Success Manager for their India location, responsible for fostering customer relationships and ensuring successful adoption of Workday's solutions. The ideal candidate will have extensive experience in customer-facing roles, project management, and a strong track record of building relationships with executive-level clients. **

Job Summary

  • The Customer Success (CS) team is the voice of the customer and a critical driver of long-term business growth.
  • Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 75

** Workday is seeking a Principal, Customer Success Manager for their India location, responsible for fostering customer relationships and ensuring successful adoption of Workday's solutions. The ideal candidate will have extensive experience in customer-facing roles, project management, and a strong track record of building relationships with executive-level clients. **

Skills & Requirements

Must-have

  • Customer relationship coordination
  • Liaison between product management and customer
  • Develop customer success plans
  • Prioritize and drive issue resolution
  • Facilitate customer adoption of solution features

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm
  • Bold ideas and genuine care

Key Requirements

  • 10+ years customer facing services role
  • 3+ years project management experience
  • Functional domain expertise with Financials preferred
  • Experience with State & Local Government customer base
  • Bachelor degree or equivalent work experience

Work Rights

Not specified

Tailored Resume

Cover Letter