ABSA is seeking Recoveries Agents to work remotely, responsible for managing collections and recoveries of loan and credit card accounts. The role emphasizes customer negotiation, teamwork, and adherence to banking policies while striving for operational excellence
Job Summary
Responsible for the Collections or Recoveries of allocated group of loan and credit card accounts within the Personal and Local Business Segments within the Bank.
Meet the minimum productivity requirements for calls, promise to pay (PTP) and kept promises (KPs) daily to ensure optimization of the collections function and achievement of the monthly targets for the collection agent.
Application of world class customer service standards always while handling customer’s issues, walk in customers and customer correspondences assigned on collection related matters.
Matching Summary
Match Score: 85
ABSA is seeking Recoveries Agents to work remotely, responsible for managing collections and recoveries of loan and credit card accounts. The role emphasizes customer negotiation, teamwork, and adherence to banking policies while striving for operational excellence.
Skills & Requirements
Must-have
Meet productivity requirements daily
Negotiate repayment terms
Monitor allocated accounts daily
Adhere to banking policies
Deliver operational excellence
Nice-to-have
Customer obsession
Teamwork and collaboration
Professional customer interaction
Key Requirements
University degree or equivalent professional qualification