The Duty Manager role at Ascott International Management Pte Ltd involves overseeing the front office operations, ensuring exceptional service delivery to guests. The ideal candidate will lead a team, manage schedules, and maintain communication between departments while also being involved in sales activities
Job Summary
The Duty Manager oversees day-to-day front office operations to ensure exceptional service delivery to guests.
Responsibilities include supervising staff, creating work schedules, and conducting regular training on courtesy and efficiency.
The role requires close collaboration with Housekeeping and Sales departments while managing night shift protocols and expense controls.
Matching Summary
Match Score: 75
The Duty Manager role at Ascott International Management Pte Ltd involves overseeing the front office operations, ensuring exceptional service delivery to guests. The ideal candidate will lead a team, manage schedules, and maintain communication between departments while also being involved in sales activities.
Skills & Requirements
Must-have
Supervise front office daily operations
Develop staff work schedules and attendance
Conduct departmental training sessions
Coordinate with housekeeping for room availability
Manage night shift duties and system checks
Nice-to-have
Strong interpersonal communication skills
Proactive service improvement mindset
Ability to motivate team members
Experience in sales activity referral
Key Requirements
Prior experience in hotel front office management
Knowledge of resort policies and procedures
Proficiency in RMS (Reservation Management System)