It Support Technician Ii

Lightspeeddms

South Jordan, UT, United States
On-site
End-user technical support
Microsoft 365 troubleshooting
Windows desktop support
Serve as the first point of contact for internal employees experiencing technical issues, providing timely and effective support for hardware, software, and account-related issues

Job Summary

  • Serve as the first point of contact for internal employees experiencing technical issues, providing timely and effective support for hardware, software, and account-related issues.
  • Assist users with Microsoft 365 applications, Windows desktop issues, mobile device setup, and printer connectivity.
  • Create and manage user accounts in Entra ID (Azure AD), log support requests in the ticketing system, and contribute to IT documentation.

Matching Summary

Serve as the first point of contact for internal employees experiencing technical issues, providing timely and effective support for hardware, software, and account-related issues.

Skills & Requirements

Must-have

  • End-user technical support
  • Microsoft 365 troubleshooting
  • Windows desktop support
  • User account management
  • Ticketing system management

Nice-to-have

  • Friendly and professional demeanor
  • Ability to explain technical concepts
  • Contribute to knowledge base

Key Requirements

  • 1-2 years of IT support experience
  • Familiarity with Microsoft 365
  • Basic Windows OS knowledge
  • Strong customer service skills

Work Rights

Must be authorized to work in the US

Tailored Resume

Cover Letter