【cloud & Ito】itアウトソーシング T&tマネージャ

DXC Technology Australia & New Zealand

Australia
It service management/outsourcing experience
It operation service transition projects
Operational process improvement and transformation
Lead customer IT operation service transition and transformation, ensuring smooth migration and improved operational quality

Job Summary

  • Lead customer IT operation service transition and transformation, ensuring smooth migration and improved operational quality.
  • Develop and execute migration plans, optimize operational processes, drive automation, and enhance cost efficiency.
  • Build strong relationships with customers and global delivery teams, while fostering team leadership and member development.

Matching Summary

Lead customer IT operation service transition and transformation, ensuring smooth migration and improved operational quality.

Skills & Requirements

Must-have

  • IT service management/outsourcing experience
  • IT operation service transition projects
  • Operational process improvement and transformation
  • ITIL based service management knowledge
  • Project/program management experience
  • Team leadership and management experience
  • Complex stakeholder management
  • Cloud environment basic understanding

Nice-to-have

  • Leadership in complex transition/transformation projects
  • Understanding customer business challenges
  • Creating a culture of continuous improvement
  • Resilience against change resistance
  • Global collaboration with diverse stakeholders
  • Challenging innovative operation models
  • Building customer partnerships and trust

Key Requirements

  • 7+ years IT service management/outsourcing experience
  • 3+ years IT operation service transition project experience
  • 2+ years operational process improvement/transformation experience
  • ITIL knowledge and practical experience
  • Project/program management experience
  • Team leader management experience
  • Complex stakeholder management experience
  • English document reading and basic email communication

Work Rights

Not specified

Tailored Resume

Cover Letter