Bilingual (spanish) Contact Center Specialty Service Representative - Mortgage

mvt.se

Bridgeport, CT, United States of America
Base: $22.79 - $37.99 hourly (usd); bonus/equity: ...
Fully remote
Bilingual spanish communication skills
Inbound and outbound customer servicing
Knowledge of bank products and systems
Serves as voice of the Bank by providing an outstanding service experience for inbound and outbound customer servicing events

Job Summary

  • Serves as voice of the Bank by providing an outstanding service experience for inbound and outbound customer servicing events.
  • Identify opportunities to suggest and cross-sell alternative Bank products or services to better suit the needs of customers while contributing to customer retention and expanding their overall relationship with the Bank.
  • You are required to be on-site for the first 6 months; after your introductory period, you may work from home 1x/week.

Matching Summary

Serves as voice of the Bank by providing an outstanding service experience for inbound and outbound customer servicing events.

Salary

Base: $22.79 - $37.99 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Bilingual Spanish communication skills
  • Inbound and outbound customer servicing
  • Knowledge of bank products and systems
  • Open availability Monday-Friday 8:30AM-9PM EST
  • On-site work for first 6 months
  • Basic sales and cross-selling skills

Nice-to-have

  • Mentoring newly-hired agents
  • Fast-paced environment experience
  • Familiarity with contact center systems
  • Strong organizational and time management skills
  • Promoting inclusive work environment

Key Requirements

  • High school diploma or equivalent (GED)
  • Minimum 2 years customer service or related bank experience
  • Strong communication and telephone skills
  • Basic familiarity with personal computers

Work Rights

Not specified

Tailored Resume

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