Manager Service Delivery - Customer Contact Centre

VicRoads

Wendouree, Victoria, Australia
$128,555 - $147,000 + super; not specified; compet...
Contact centre leadership experience
Customer satisfaction focus
Operational excellence
As the Manager, Service Delivery, you'll be the driving force behind daily operations, leading a dedicated team of leaders and agents

Job Summary

  • As the Manager, Service Delivery, you'll be the driving force behind daily operations, leading a dedicated team of leaders and agents.
  • Oversee daily operations to ensure efficient service delivery while meeting KPIs and compliance requirements.
  • Competitive salary and benefits, including opportunities to earn a bonus, salary packaging, Fitness Passport & discounts to hundreds of retailers.

Matching Summary

As the Manager, Service Delivery, you'll be the driving force behind daily operations, leading a dedicated team of leaders and agents.

Salary

$128,555 - $147,000 plus super; Not specified; Competitive salary and benefits

Skills & Requirements

Must-have

  • Contact centre leadership experience
  • Customer satisfaction focus
  • Operational excellence
  • Digital transformation support
  • People leader development

Nice-to-have

  • Innovation and ingenuity
  • Collaboration and teamwork
  • Diversity and inclusion
  • Dynamic career development

Key Requirements

  • Degree in Business or Operations Management or significant experience
  • Proven track record in contact centre leadership roles
  • Experience in government or public sector
  • Transformational change and strategic planning skills
  • Predominantly located in Australia
  • Predominantly located in Melbourne or Victoria

Work Rights

Must be predominantly located in Australia

Tailored Resume

Cover Letter