Customer Relationship Specialist (0126-ch-023)

RELX

First point of contact for customers
Technical first-line support
Expertise in ticketing system (osvc)
The Customer Relationship Specialist serves as the first point of contact for customers/stakeholders, providing support and assistance with various inquiries and issues

Job Summary

  • The Customer Relationship Specialist serves as the first point of contact for customers/stakeholders, providing support and assistance with various inquiries and issues.
  • Responsibilities include providing first-class guidance and support, technical first-line support for various systems, and handling all query emails in OSVC.
  • The role involves taking ownership of tasks, working with cross-functional teams, performing root cause analysis, and contributing to continuous improvement projects.

Matching Summary

The Customer Relationship Specialist serves as the first point of contact for customers/stakeholders, providing support and assistance with various inquiries and issues.

Skills & Requirements

Must-have

  • First point of contact for customers
  • Technical first-line support
  • Expertise in ticketing system (OSVC)
  • Root cause analysis of issues
  • Fluent written and verbal English support

Nice-to-have

  • Proactive approach to customer service
  • Lean Six Sigma understanding
  • Continuous improvement leadership
  • Cultural adaptability

Key Requirements

  • University level graduate
  • At least 3 years' experience in Publishing domain
  • Experience in book production preferred
  • Proven ability in challenging current processes

Work Rights

Not specified

Tailored Resume

Cover Letter