Provide Level 2/3 support across a portfolio of enterprise applications, ensuring performance, reliability, and availability against agreed service levels
Job Summary
Provide Level 2/3 support across a portfolio of enterprise applications, ensuring performance, reliability, and availability against agreed service levels.
Support minor enhancements, system changes, and release activities including testing, validation, deployment, and documentation.
Uphold ITSM best practice across the organisation, driving continuous improvement in processes and platform use.
Matching Summary
Provide Level 2/3 support across a portfolio of enterprise applications, ensuring performance, reliability, and availability against agreed service levels.
Skills & Requirements
Must-have
Level 2/3 enterprise application support
ITIL processes and service management
ServiceNow administration and ITSM
Troubleshooting and problem-solving skills
Agile methodologies experience
Nice-to-have
Collaborative team environment
Continuous improvement mindset
Proactive professional
Scalability and supportability insight
Key Requirements
Australian Citizen
Proven enterprise application support experience
ITIL or ServiceNow certifications (highly regarded)
Degree in Information Systems, Computer Science, or equivalent experience