Redefine the future of digital platform support, blending AI, automation, and human expertise to create an exceptional customer and partner experience
Job Summary
Redefine the future of digital platform support, blending AI, automation, and human expertise to create an exceptional customer and partner experience.
Lead the global support organization for the Xvantage Platform, integrating people, process, and technology to deliver a unified, AI-led, and data-driven global support model.
Own global Unified Support budgets, P&L, and cost optimization initiatives, balancing service quality and operational efficiency.
Matching Summary
Redefine the future of digital platform support, blending AI, automation, and human expertise to create an exceptional customer and partner experience.
Salary
Base: USD $200,900.00 - $361,600.00; Bonus/Equity: Eligible for annual bonus or sales incentives and long-term incentives; Benefits: Healthcare, PTO, 401(k) with match, disability, life insurance, wellbeing benefits
Skills & Requirements
Must-have
AI-led support model
Global support organization leadership
Platform Services & Support (PSS)
Multi-vendor ecosystem management
Customer and partner experience
Nice-to-have
Driving modernization and innovation
Championing continuous improvement
Building high-performance culture
Strategic vision and execution
Key Requirements
Bachelor’s degree in business, technology, or related field (MBA preferred)
12+ years progressive leadership experience
Experience leading large-scale support transformations
Experience managing multi-vendor relationships
Experience leading offshore teams
Background in multi-billion-dollar, high-transaction environments