Bilingual Client Technical Support: French/english

Interactive Brokers Group, Inc.

Vancouver, Canada
Base: 60,000 cad to 70,000 cad annually; bonus/equ...
On-site
Bilingual english/french
Technical and functional support
Troubleshooting software issues
Interactive Brokers Group is a global financial services company known for its cutting-edge technology and client commitment

Job Summary

  • Interactive Brokers Group is a global financial services company known for its cutting-edge technology and client commitment.
  • As a member of the Client Technical Support team, you will assist clients with inquiries about trading offerings and resolve bugs and issues.
  • Interactive Brokers offers a competitive remuneration package including health, dental, disability and life insurance with 100% premiums covered, company RSP contribution matching, and a stock incentive plan.

Matching Summary

Interactive Brokers Group is a global financial services company known for its cutting-edge technology and client commitment.

Salary

Base: 60,000 CAD to 70,000 CAD annually; Bonus/Equity: Discretionary cash bonus and stock award; Benefits: Competitive package including health, dental, disability and life insurance

Skills & Requirements

Must-have

  • Bilingual English/French
  • Technical and functional support
  • Troubleshooting software issues
  • Client support via phone, chat, tickets

Nice-to-have

  • Analytical and methodical approach
  • Initiative and desire to learn
  • Passion for solving technical problems

Key Requirements

  • 1+ years client-facing support
  • 1+ years Windows and Mac software support
  • Experience with support ticketing systems
  • Excellent English and French communication

Work Rights

Not specified

Tailored Resume

Cover Letter