Central Reservations Agent - Corp

Ninety Acres

Multiple Locations
On-site
Provide excellent customer service
Accurately input reservation information
Answer and direct inbound calls
Ninety Acres is seeking a Central Reservations Agent to provide exceptional customer service and manage hotel reservations effectively. The ideal candidate should have strong communication skills, customer service experience, and a background in the hospitality industry

Job Summary

  • The Central Reservations Agent serves as the voice of the hotel when guests first call to inquire about booking.
  • This role requires the Agent to take guest reservations in a professional and courteous manner.
  • Aggressively sell hotel rooms to maximize transient room revenue using up-selling and yield management techniques per company policy.

Matching Summary

Match Score: 85

Ninety Acres is seeking a Central Reservations Agent to provide exceptional customer service and manage hotel reservations effectively. The ideal candidate should have strong communication skills, customer service experience, and a background in the hospitality industry.

Skills & Requirements

Must-have

  • Provide excellent customer service
  • Accurately input reservation information
  • Answer and direct inbound calls
  • Aggressively sell hotel rooms
  • Memorize hotel facilities

Nice-to-have

  • Enjoy interacting with people
  • Positive attitude
  • Willing to participate in a learning environment

Key Requirements

  • High school Diploma or equivalent
  • Minimum of two (2) years’ experience in a customer service role
  • Previous experience working in an upscale/luxury hotel preferred
  • Excellent telephone etiquette
  • Knowledge of Microsoft Office products

Work Rights

Not specified

Tailored Resume

Cover Letter