Claims Analyst

Cigna

Kuala Lumpur, Malaysia
**
Managing client portfolios
Process knowledge and improvement
Expert user of team tools
** Cigna is seeking a Claims Analyst for a fully remote position in Kuala Lumpur, Malaysia. The role focuses on managing client portfolios, enhancing process knowledge, and ensuring high-quality customer service in claims processing. **

Job Summary

  • As an SME you will support teams by building and maintaining in-depth process knowledge to deliver high quality customer centric service.
  • You will manage a portfolio of key clients, engage with them directly, and act as the organizational ambassador for your expertise.
  • The role involves supporting financial verification, quality audits, training, onboarding, and driving continuous improvement initiatives.

Matching Summary

Match Score: 75

** Cigna is seeking a Claims Analyst for a fully remote position in Kuala Lumpur, Malaysia. The role focuses on managing client portfolios, enhancing process knowledge, and ensuring high-quality customer service in claims processing. **

Skills & Requirements

Must-have

  • managing client portfolios
  • process knowledge and improvement
  • expert user of team tools
  • communication via email and telephone
  • financial verification support
  • training and onboarding support

Nice-to-have

  • international mindset
  • growth mindset and positive attitude
  • proactive problem-solving
  • continuous improvement culture
  • relationship management skills

Key Requirements

  • minimum 1 year Cigna experience
  • good communication skills
  • knowledge of Windows tools
  • accountability for personal and team goals

Work Rights

Not specified

Tailored Resume

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