Account Manager Foh - Milton

Telstra

Milton, Australia
Performance-related pyy; not specified; + telstra ...
Customer-facing, in-centre role
Proven walk-in customer experience
Front of house coverage capability
Sales target achievement mindset
Telstra is seeking a Front of House Account Manager in Milton, Australia, to enhance customer interactions and manage inbound demand in their telecommunications center. The role focuses on providing high-quality customer service while achieving sales targets through proactive engagement

Job Summary

  • The role is critical for providing clear structure, consistency, and coverage for the Sales Team within the Centre.
  • Employees will balance reactive customer-facing activities with proactive sales and portfolio management during periods of reduced foot traffic.
  • The position offers performance-related pay, access to thousands of learning programs, and a toolkit including a laptop and mobile phone.

Matching Summary

Match Score: 85

Telstra is seeking a Front of House Account Manager in Milton, Australia, to enhance customer interactions and manage inbound demand in their telecommunications center. The role focuses on providing high-quality customer service while achieving sales targets through proactive engagement.

Salary

Performance-related pay; Not specified; Additional Telstra day off, 30% discount on products, purchased annual leave scheme

Skills & Requirements

Must-have

  • Proven walk-in customer experience
  • Front of House coverage capability
  • Sales target achievement mindset
  • Customer portfolio management skills
  • Disciplined opportunity management

Nice-to-have

  • Strong organizational skills
  • Collaborative team approach
  • Long-term customer value focus
  • Fast-paced retail environment experience

Key Requirements

  • Experience managing customer portfolios
  • Demonstrated Front of House coverage capability
  • Ability to achieve simplex sales targets

Work Rights

Not specified

Tailored Resume

Cover Letter