Analista De Suporte Pleno

Platform Science

Londrina, Brazil
On-site
Proactive ticket management for key clients
High-level client communication and expectation management
Serve as a focal point for client and internal coordination
Platform Science is seeking a full-time Support Analyst to manage customer tickets and enhance client communication in Londrina, Brazil. The ideal candidate should possess strong communication skills, experience in ticket management systems, and a background in administration or related fields

Job Summary

  • Manage proactive and strategic tickets for major clients, ensuring detailed registration, correct categorization, and efficient routing.
  • Act as the primary point of contact for clients, coordinating interactions between clients and internal departments to resolve complex issues.
  • Build and strengthen strategic relationships with major clients, acting as a consultant and partner to understand their business drivers and anticipate needs.

Matching Summary

Match Score: 85

Platform Science is seeking a full-time Support Analyst to manage customer tickets and enhance client communication in Londrina, Brazil. The ideal candidate should possess strong communication skills, experience in ticket management systems, and a background in administration or related fields.

Skills & Requirements

Must-have

  • Proactive ticket management for key clients
  • High-level client communication and expectation management
  • Serve as a focal point for client and internal coordination
  • Analyze and present performance indicators
  • Develop strategic client relationships
  • Contribute to process improvement

Nice-to-have

  • Empathy and resilience in problem-solving
  • Creative and transparent approach to challenges
  • Belief in innovation and great ideas

Key Requirements

  • Advanced written and verbal communication skills
  • Experience with large accounts
  • Ability to work under pressure and meet deadlines
  • Proficiency in ticket management systems (CRM/help desk)
  • Advanced data analysis tools knowledge
  • Higher education in Administration, Communication, Marketing, or IT

Work Rights

Not specified

Tailored Resume

Cover Letter