Not specified; benefits: 23 days' holiday + public...
Hybrid
Proven customer support leadership experience
High-tech or saas environment background
Technical grounding in security frameworks
Darktrace is hiring an accomplished Customer Support Manager to lead and elevate the EMEA support organisation
Job Summary
Darktrace is hiring an accomplished Customer Support Manager to lead and elevate the EMEA support organisation.
The role involves coaching a team of approximately 20 technical support professionals while ensuring consistent delivery against KPIs and SLAs.
Benefits include 23 days' holiday plus public holidays, private medical insurance covering family members, and life insurance of four times base salary.
Matching Summary
Darktrace is hiring an accomplished Customer Support Manager to lead and elevate the EMEA support organisation.
Salary
Not specified; Benefits: 23 days' holiday + public holidays; Life insurance of 4x base salary
Skills & Requirements
Must-have
Proven customer support leadership experience
High-tech or SaaS environment background
Technical grounding in security frameworks
Experience driving change initiatives
Strong stakeholder management skills
Nice-to-have
Ability to inspire high-performing teams
Global strategic planning participation
Senior technical escalation expertise
Key Requirements
Leadership experience in Customer Support or senior Product/Technical roles
Track record of building high-performing teams in regional or global contexts
Solid technical grounding across security frameworks and network infrastructure