Customer Support Engineer (gpu Cluster)

Together AI

San Francisco, California, United States
Base: $160,000-230,000; bonus/equity: startup equi...
On-site
3+ years customer-facing technical role
1 year ai or mission-critical api support
Kubernetes gpu cluster expertise
This role serves as the first line of defense supporting customers building training, fine-tuning, and inference solutions on Together AI's GPU clusters

Job Summary

  • This role serves as the first line of defense supporting customers building training, fine-tuning, and inference solutions on Together AI's GPU clusters.
  • The successful candidate will collaborate across Engineering, Research, and Product teams to transform customer insights into actionable roadmap improvements.
  • Together AI offers competitive compensation ranging from $160,000 to $230,000 plus equity and benefits in a fast-paced, innovative environment.

Matching Summary

This role serves as the first line of defense supporting customers building training, fine-tuning, and inference solutions on Together AI's GPU clusters.

Salary

Base: $160,000-230,000; Bonus/Equity: Startup equity included; Benefits: Health insurance and remote work flexibility

Skills & Requirements

Must-have

  • 3+ years customer-facing technical role
  • 1 year AI or mission-critical API support
  • Kubernetes GPU cluster expertise
  • Infrastructure as code solutions like Ansible
  • High-performance computing environment knowledge

Nice-to-have

  • Strong sense of ownership and learning agility
  • Ability to explain complex concepts to non-technical stakeholders
  • Experience with SLURM and NFS-based storage management
  • Passion for open-source AI research and innovation
  • Flexibility for nights, weekends, and holiday coverage

Key Requirements

  • 3+ years experience in customer-facing technical roles
  • 1 year experience in AI support or mission-critical API SaaS
  • Foundational understanding of compute cluster administration and security

Work Rights

Not specified

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