Service, Advisor I - 12 Months Contract

AIA

Not specified
Handle customer inquiries via phone
Manage insurance policy complaints
Execute outbound follow-up calls
AIA is seeking a Service Advisor I for a 12-month contract, responsible for managing customer inquiries and complaints primarily through telephone and online platforms. The ideal candidate should have at least 2-3 years of experience in customer service, particularly within the insurance sector, and possess a secondary education

Job Summary

  • The role is responsible for handling customer inquiries and complaints regarding underwriting, policy owner services, and claims across different lines of business.
  • Candidates must be willing to obtain specific licenses from the Insurance Authority and Mandatory Provident Fund Schemes Authority to perform regulated activities.
  • The company seeks ambitious individuals driven to help a billion people live healthier, longer, better lives by 2030.

Matching Summary

Match Score: 75

AIA is seeking a Service Advisor I for a 12-month contract, responsible for managing customer inquiries and complaints primarily through telephone and online platforms. The ideal candidate should have at least 2-3 years of experience in customer service, particularly within the insurance sector, and possess a secondary education.

Skills & Requirements

Must-have

  • Handle customer inquiries via phone
  • Manage insurance policy complaints
  • Execute outbound follow-up calls
  • Document call activities in system

Nice-to-have

  • Strong communication skills
  • Ability to work with supportive leaders
  • Commitment to sustainable future goals

Key Requirements

  • Secondary education graduate with 4 years experience
  • 2-3 years relevant experience in insurance or hotline service
  • Obtain IA license (Paper 1,2,3,5) and MPFA license (Paper 4)

Work Rights

Not specified

Tailored Resume

Cover Letter