Crm Product Owner

Euronext

Bangalore, India
Microsoft dynamics crm customer service
Email to case creation process
Unified routing
Collaborating with stakeholders to establish a product vision that aligns with business objectives and designing the product roadmap

Job Summary

  • Collaborating with stakeholders to establish a product vision that aligns with business objectives and designing the product roadmap.
  • Assisting clients in envisioning potential business solutions using Dynamics CRM and preparing functional requirements documents.
  • Conducting user training sessions to enhance user confidence and promoting user adoption by ensuring adherence to best practices.

Matching Summary

Collaborating with stakeholders to establish a product vision that aligns with business objectives and designing the product roadmap.

Skills & Requirements

Must-have

  • Microsoft Dynamics CRM Customer Service
  • Email to Case Creation process
  • Unified Routing
  • Power Automate Flows
  • Omnichannel Voice Channel integration
  • Dynamics CRM security model

Nice-to-have

  • Sales module experience
  • Power BI reports creation
  • Agile and adaptable
  • Positive and driven energy

Key Requirements

  • Minimum 5 years experience
  • Microsoft Dynamics CRM Customer Service
  • Microsoft Dynamics CRM Sales module
  • Experience with Unified Routing
  • Experience with Power Automate Flows
  • Experience with Omnichannel Voice Channel integration

Work Rights

Not specified

Tailored Resume

Cover Letter