Account Management Specialist

Wise

Budapest, Hungary
850,000 - 1,070,000 huf gross monthly; not specifi...
On-site
Proactive account management
Customer retention and growth
Resolution, quality, and slas compliance
As an Account Management Specialist, you will be the Single Point of Contact (SPOC) for all queries from the customers in your portfolio, balancing reactive tasks with proactive engagement to drive retention and identify growth opportunities

Job Summary

  • As an Account Management Specialist, you will be the Single Point of Contact (SPOC) for all queries from the customers in your portfolio, balancing reactive tasks with proactive engagement to drive retention and identify growth opportunities.
  • You will be managing a dedicated portfolio of high-volume business customers, focusing on retention and growth in contribution margin, pioneering our differentiated service proposition.
  • Wise offers RSUs in a rapidly growing company, a flexible working model, an annual self-development budget, generous paid time off, and a paid 6-week sabbatical leave after four years.

Matching Summary

As an Account Management Specialist, you will be the Single Point of Contact (SPOC) for all queries from the customers in your portfolio, balancing reactive tasks with proactive engagement to drive retention and identify growth opportunities.

Salary

850,000 - 1,070,000 HUF gross monthly; Not specified; RSUs, self-development budget, health insurance

Skills & Requirements

Must-have

  • proactive account management
  • customer retention and growth
  • resolution, quality, and SLAs compliance
  • complex client issue resolution
  • data-driven decisions
  • fluent English communication

Nice-to-have

  • strategic client engagement
  • dynamic, fast-paced environment
  • strong 'get stuff done' execution focus
  • customer-centric focus
  • dynamic adaptability

Key Requirements

  • at least 12 months account management experience
  • eligible to work in Hungary
  • proven growth track record
  • payments expertise
  • industry fluency
  • high-growth experience
  • comfortable working with data

Work Rights

Eligible to work in Hungary

Tailored Resume

Cover Letter