Customer Banking Specialist Relief - Dandenong Plaza
Hanoverparkbank
Dandenong, ,
Exceptional customer service delivery
Financial product knowledge
Account maintenance and credit processing
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will have in-depth conversations with customers to support their banking needs including Home Loans, Business Banking, and Financial Advice.
The role involves problem solving and providing effective solutions while championing processes, procedures, and driving a risk-adverse culture.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service delivery
Financial product knowledge
Account maintenance and credit processing
Effective problem solving
Excellent communication skills
Risk-adverse process adherence
Nice-to-have
Ability to articulate financial terms clearly
Genuine interest in financial wellbeing
Experience in busy retail environment
Customer-centric approach
Holistic banking solutions
Key Requirements
Proven customer service experience
Experience in financial services, retail or hospitality