Front Of House Account Ops Manager

Williams Lea by RRD

Washington, DC, United States
Base: $78,500 to $12,400 / year; bonus/equity: pyr...
On-site
Oversee day-to-day operations
Deliver high-touch guest experiences
Implement standard operating procedures
The Account Manager is an operations leader who will communicate a vision for how Williams Lea best serves our clients across single or multiple service offerings, and who empowers and enables their team to bring that vision to life

Job Summary

  • The Account Manager is an operations leader who will communicate a vision for how Williams Lea best serves our clients across single or multiple service offerings, and who empowers and enables their team to bring that vision to life.
  • Responsible for overseeing day-to-day operations across all Williams Lea service lines with an emphasis on the front-end services that include hospitality, catering, concierge, events, and reception.
  • RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Matching Summary

The Account Manager is an operations leader who will communicate a vision for how Williams Lea best serves our clients across single or multiple service offerings, and who empowers and enables their team to bring that vision to life.

Salary

Base: $78500 to $12400 / year; Bonus/Equity: Participation in a bonus, commission or incentive program; Benefits: Medical, dental, vision, PTO, 401(k) with match, life insurance, parental leave, adoption assistance, tuition assistance

Skills & Requirements

Must-have

  • Oversee day-to-day operations
  • Deliver high-touch guest experiences
  • Implement standard operating procedures
  • Lead continuous improvement initiatives
  • Manage staff performance and development
  • Ensure operational processes within budget

Nice-to-have

  • People-powered organization
  • Strong legacy and experience
  • Client-focused service delivery
  • Proactive issue resolution

Key Requirements

  • Bachelor’s degree or equivalent experience
  • Over 5 years of leadership experience
  • Proven track record in customer service/guest services
  • Experience in hospitality/catering/concierge
  • Minimum of two years financial management experience
  • Must be authorized to work in the US

Work Rights

Not specified

Tailored Resume

Cover Letter