Community Engagement & Moderation Manager

Workday

Hybrid (50% in-office, 50% remote)
Community engagement programs
Moderation strategies
Ai tools for customer responses
Workday is seeking a Community Engagement & Moderation Manager to enhance its community strategy and governance, ensuring effective engagement and support for community members. The role focuses on managing community programs, optimizing AI tools for communication, and fostering positive member behavior through gamification

Job Summary

  • The Community Engagement & Moderation Manager supports community strategy and governance while serving as a primary liaison between Workday department representatives and customers.
  • You will consult with business stakeholders on their community needs while ensuring users feel informed and empowered to meet their goals in the Community effectively.
  • You will work hands-on with the Workday Community platform to build value, trust, gamify, and influence behaviour on the community.

Matching Summary

Match Score: 85

Workday is seeking a Community Engagement & Moderation Manager to enhance its community strategy and governance, ensuring effective engagement and support for community members. The role focuses on managing community programs, optimizing AI tools for communication, and fostering positive member behavior through gamification.

Skills & Requirements

Must-have

  • Community engagement programs
  • Moderation strategies
  • AI tools for customer responses
  • Community platform tools
  • Community data analysis
  • Adaptive communication skills

Nice-to-have

  • Sun-drenched optimism
  • Courageous collaborators
  • Empathy and enthusiasm
  • Building smarter solutions
  • Creating inclusive spaces

Key Requirements

  • 3+ years of professional experience
  • 3+ years of experience in community member engagement or moderation strategies
  • Operational-level knowledge of community platform tools
  • Familiarity with AI-driven content management and analytics
  • Strong ability to analyze community data

Work Rights

Not specified

Tailored Resume

Cover Letter