The Technical Go-Live Readiness Manager ensures successful performance testing and transition to production by collaborating with internal teams and advocating for customers
Job Summary
The Technical Go-Live Readiness Manager ensures successful performance testing and transition to production by collaborating with internal teams and advocating for customers.
The team provides personalized support during deployment periods to help customers improve performance and effectively manage their operations.
Workday offers a culture rooted in integrity, empathy, and shared enthusiasm, providing trust, tools, skills development, and long-term support for employees.
Matching Summary
The Technical Go-Live Readiness Manager ensures successful performance testing and transition to production by collaborating with internal teams and advocating for customers.
Skills & Requirements
Must-have
Technical support for complex software
ERP system performance expertise
Customer-facing project management
Workday product technical competence
Performance testing and production transition
Customer escalation ownership
Nice-to-have
Strong cross-functional relationship building
Ability to simplify complex technical architecture
Crisis management experience
Fast-paced environment adaptability
Excellent communication and presentation skills
Leadership influencing senior stakeholders
Key Requirements
BS or MS in Technical Degree or equivalent experience
4+ years technical support experience (7+ for senior role)
4+ years customer/product support with ERP focus (5+ for senior)
Project management experience
Experience with HR, Time Tracking, Recruiting, Financials or Payroll applications