The role is responsible for driving the area customer experience strategy and leading a high-performing CX team to ensure seamless integrated logistics solutions
Job Summary
The role is responsible for driving the area customer experience strategy and leading a high-performing CX team to ensure seamless integrated logistics solutions.
Candidates must actively build strong relationships with customers, monitor satisfaction across segments, and act as the voice of the customer throughout the organization.
Maersk offers a culturally diverse, stimulating international environment where teamwork, ethical competition, and continuous improvement are core values.
Matching Summary
The role is responsible for driving the area customer experience strategy and leading a high-performing CX team to ensure seamless integrated logistics solutions.
Skills & Requirements
Must-have
5+ years customer experience leadership
Integrated logistics solutions expertise
Digital solution adoption strategy
Cross-functional team collaboration
Revenue optimizing opportunity design
Nice-to-have
Consultative customer service mindset
Change management transformation skills
Strong stakeholder engagement at senior level
Continuous improvement focus
Culturally diverse environment adaptability
Key Requirements
Bachelor's degree or equivalent qualification
Minimum 5 years in CX, operations, or logistics leadership