Work At Home- Quality Assurance Principal Coordinator
Capitalonecareers
Richmond, VA, US
Base: $56,800 - $64,800; bonus/equity: not specifi...
Fully remote
Quality control on manual processes
Track daily work in real-time
Report errors immediately to leadership
Perform Quality Control (QC) on manual processes within Enterprise Payments and track all daily work in real-time
Job Summary
Perform Quality Control (QC) on manual processes within Enterprise Payments and track all daily work in real-time.
Host weekly calibration sessions with QC and LOB, follow direction, and execute tasks efficiently while meeting regulatory and customer experience requirements.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Matching Summary
Perform Quality Control (QC) on manual processes within Enterprise Payments and track all daily work in real-time.
Salary
Base: $56,800 - $64,800; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Quality Control on manual processes
Track daily work in real-time
Report errors immediately to leadership
Host weekly calibration sessions
Execute tasks efficiently
Follow and update procedures
Nice-to-have
Support and develop fellow team members
Identify process improvements
Contribute in project settings
Key Requirements
High School Diploma, GED, or equivalent certification
At least 3 years customer service or call center experience
At least 2 years financial industry experience
At least 1 year Google Suite or Microsoft Office experience
At least 6 months quality monitoring or quality assurance experience