The Senior Process Quality Specialist is responsible for completing account level actions based on compliance, project and departmental needs
Job Summary
The Senior Process Quality Specialist is responsible for completing account level actions based on compliance, project and departmental needs.
This role is also responsible for identifying and documenting opportunities for improvement within system processes and procedures, as well as participating in problem solving discussions with leadership.
Encore Capital Group is committed to building a positive workplace culture and a best-in-class employee experience, offering competitive compensation and benefits.
Matching Summary
The Senior Process Quality Specialist is responsible for completing account level actions based on compliance, project and departmental needs.
Skills & Requirements
Must-have
Process improvement identification
System process documentation
Problem solving discussions
Data tracking and reporting
MS Office proficiency
General legal procedures familiarity
Nice-to-have
Positive demeanor
Professional teammate spirit
Collaboration and relationship management
Critical thinking skills
Desire to learn project management
Key Requirements
High School Diploma
1-2 years Customer Service or Clerical experience
Current authorization to work in the United States
2+ years Financial Services experience (preferred)
Work Rights
Must have current authorization to work in the United States on a full-time basis