Director - Customer Journey & Ops Insights

Ally

On-site
Customer-centric thinking
Analytical rigor
Operational knowledge
In this newly created role as Director of the Customer Journey & Operational Insights team within Operational Excellence in Customer Care and Operations (CCO), you will have direct responsibility for building and developing a high-performing team focused on identifying the most important customer journeys and operational problems to solve

Job Summary

  • In this newly created role as Director of the Customer Journey & Operational Insights team within Operational Excellence in Customer Care and Operations (CCO), you will have direct responsibility for building and developing a high-performing team focused on identifying the most important customer journeys and operational problems to solve.
  • This team sits at the front end of the Operational Excellence model, ensuring the organization has clear opportunities to improve customer experience, reduce operational risk, and will drive business outcomes.
  • This role is ideal for a strategic leader who can combine customer-centric thinking, analytical rigor, and operational knowledge while partnering with LOBs to maintain a strong, continuously refreshed pipeline of improvement work.

Matching Summary

In this newly created role as Director of the Customer Journey & Operational Insights team within Operational Excellence in Customer Care and Operations (CCO), you will have direct responsibility for building and developing a high-performing team focused on identifying the most important customer journeys and operational problems to solve.

Skills & Requirements

Must-have

  • customer-centric thinking
  • analytical rigor
  • operational knowledge
  • pipeline of improvement work

Nice-to-have

  • strategic leadership
  • building high-performing teams

Key Requirements

  • Years of experience not specified
  • Education not specified
  • Certifications not specified

Work Rights

Not specified

Tailored Resume

Cover Letter